Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to tell us about your experience with a Canadian online casino? This page explains what we can help with and the best way to reach us.
What we can help with
Social Casinos is an independent site that compares online casinos available across Canadian provinces, with a particular focus on free spins offers and welcome bonuses. We're happy to hear from readers about any of the following:
- Corrections or updates to a casino review, bonus offer, or free spins terms that may have changed
- Questions about how we rate and rank operators such as Cashed, SlotsGem or WinnerIsland
- Feedback on payment methods, mobile experience or game selection at a listed casino
- Suggestions for casinos or topics you'd like us to cover
- General feedback on the site itself, including anything that's confusing or broken
What we can't help with
We don't operate any casino, hold player funds, or process deposits and withdrawals. If your enquiry relates to any of the below, it needs to go directly to the casino brand in question rather than to us:
- Account access, verification or identity checks (KYC)
- Deposits, withdrawals, or a bonus and free spins that haven't credited to your account
- Complaints about a specific game result or account suspension
- Requests to close or self-exclude from an account
Each casino's own support team, live chat or help centre is the fastest route for these. If you're worried about the amount of time or money you're spending gambling, our Responsible Gambling page has practical steps and support options.
Before you get in touch about a bonus
A lot of the messages we receive are about free spins and welcome bonuses not behaving as expected. Before reaching out, it's worth checking a few things that trip up most players:
- Has the wagering requirement been met? Free spins winnings are almost always locked behind a playthrough condition before they can be withdrawn.
- Is the offer still within its validity window? Most Canadian welcome bonuses and free spins expire within a set number of days, and unused spins are forfeited once that window closes.
- Were the spins restricted to specific slot titles? Many promotions only pay out on a named game or a small selection of titles from one software provider.
- Was the minimum deposit met in CAD (or the equivalent), and was the correct payment method used? Some bonuses exclude certain e-wallets or crypto deposits.
If you've checked the terms and something still doesn't add up, let us know which casino and offer it relates to and we'll look into whether our information needs updating.
How we handle what you send us
We read every message that comes through, though we can't guarantee an individual reply to every enquiry, particularly account-specific questions that fall outside what we cover. Where a correction is warranted, we update the relevant review or table as soon as we've verified it. We don't ask for account passwords, full card numbers or ID documents, and you should never send those to us or to anyone claiming to represent this site.
For more on how our reviews are put together and how commercial relationships work, our About Us page covers our process, and our Terms and Conditions set out the rules for using this site.
A note on our recommendations
Social Casinos may earn a commission when a reader signs up with a casino through a link on this site. That relationship never determines how a casino is rated or where it appears in our rankings — commission is not paid for position, and our editorial scoring is kept separate from our affiliate arrangements.
Questions we're asked most
Can you help me get my winnings paid out faster?
No — payment processing sits entirely with the casino, not with us. Contact the operator's support team directly with your account and transaction details.
Do you cover complaints against a specific casino?
We don't operate a formal dispute resolution service. If a licensed casino has treated you unfairly, its own complaints process or the licensing authority named in its terms is the right channel.
Can I suggest a casino for you to review?
Yes. We're always assessing which Canadian-facing operators are worth adding to our comparisons, and reader suggestions genuinely feed into that.
Will you tell me if my free spins bonus is a good deal?
We can point you to our review of that casino and explain what its terms mean in practice, though whether it suits you depends on your own playing habits and budget.